Frequently Asked Questions
How to order?
Our daily menu goes live in the evening (generally between 5pm-7pm) on our latest instagram (@thebackyardbakers) post. Online orders made after 5pm will be delivered the next business day; online orders made before 4pm will be delivered on the same day.
Oops! There's no self pick-up timeslot!
Kindly DM us on Instagram should you require the order to be picked up at a certain time, especially if you have savoury food orders. Generally, items can be collected anytime during store opening hours. Otherwise, a notification will be sent to you via sms or email once items are bagged and ready for collection; all self-pickups are to be made before 4pm OR 1.30pm if you have savoury food orders as our kitchen closes at 1.30pm daily.
Uncollected orders will be disposed off after 24hrs from the date of collection.
Delivery ETA (9am - 5pm daily)
Unfortunately, we can't guarantee a delivery timing; we have outsourced all deliveries to Lalamove's on-demand riders. Items will be dispatched from our store between 9.00am to 4pm on normal delivery days, therefore please ensure that someone is at the delivery address to receive the goods on your scheduled delivery day - failed deliveries will not be rescheduled and items will be disposed off by the riders.
Kindly make provisions for slight delays due to the current covid situation with insufficient riders or the occasional bad weather when it rains kittens and puppies.
I need my items by a specific time. Can you please deliver by that time?
Our delivery ETA is generally between 9am - 5pm (last call for on-demand riders at 4pm).
Should you require your items to be delivered at/by a certain timing, kindly select the self-collection option and send your own Grab-express/Lalamove rider to collect on your behalf. Please DM us on IG with your order number and rider details so that we can hand the correct items to them promptly.
Alternatively, you can walk-in to purchase when the store opens (items subject to availability)
Can i send my own courier to pick up?
Sure! just select the self-pickup option at checkout then feel free to send your rider our way - but do DM us on Instagram to give us a heads up!
Groupbuy/Pre-order in advance (more than 24hrs)
Sure! Please send us a DM on Instagram to find out more! Kindly also note that advance orders of more than 24hrs require a minimum order quantity; details can be found on stories highlights on our Instagram profile page under the CUSTOM ORDER
SOLD OUT!!! Send HALPPP!!!
Sorry! it means we're sold out of that flavour/item for the day in-store too. Keep your IG notifications turned on; you'll get ping-ed if we do happen to restock for the day.
Alternatively, #FastestFingersFirst once our daily menu goes live in the evening (generally between 5pm-7pm)
How much is delivery? Do you deliver to my location?
Yes! Same-day islandwide delivery available! Delivery pricing ranges and is charged according to radius (km) by Lalamove.
Ehhh.. My friend/family member is quarantined at some hotel.. Can you still deliver?
Sure! Just leave delivery instructions (room number & friend's name/contact number) and all is good! May the coweed-negative be with them!
"Some items in your cart don't ship to your location"
AHHH!!! - Relac one corner! Don't panic! All you have to do is to omit the postal code when keying in shipping address - house number/block & unit number will do; OR key in just the postal code and DM us on instagram to let us know the full address. Please ensure that the address auto-fill is selected. Then sit tight for delivery!
Oh no! I ordered for the wrong date/need a cancellation and refund for my order!
Sure! There are two (2) ways to work around this. Firstly, if you need a cancellation because you can no longer self-pick up your order, you can still send a grab express/Lalamove rider to collect it on your behalf. Just DM us to give us a heads up! Otherwise, should you request for a full cancellation and refund of your order, a Shopify platform transaction fee of 3.5% + 50cents will be deducted off the total cost of your order for all refunds and cancellations. A refund (less the transaction fees) can only be processed if the notification that items are ready for collection has not been sent out. Once a notification has been sent to inform you that items are ready for collection, it means that your order has already been set aside and therefore a refund will not be allowed. The order must be picked up within 24hrs from the time of notification, otherwise the order will be disposed off and no refunds will be entertained.
For all other enquiries that have not been addressed, kindly drop us a DM on Instagram as we don't check our emails often enough (mostly only until we crawl into bed at the end of the day or when we wake up). Chances are that your emails will be missed out/only replied to, at night or in the wee hours of the morning when the world is sleeping, by which time, our replies may not be relevant anymore! LOL! stay safe & sane everybody! & may the Lord be with you.