order before 3pm daily for same-day ISLANDWIDE DELIVERY...!!!

Frequently Asked Questions


How to order?

Online orders made after 5pm will be delivered the next business day; online orders made before 3pm will be delivered on the same day

 

Oops! I didn't select a self pick-up timeslot!

A notification will be sent to you via sms or email once items are ready for collection; all self-pickups are to be made before 3pm daily

Uncollected orders will be disposed off after 24hrs from the date of collection.

 

Delivery Timing (10am - 4pm daily)

Unfortunately, we can't guarantee a delivery timing; we have outsourced all deliveries to Lalamove's on-demand riders. Items will be dispatched between 9.30am to 3pm on normal delivery days; therefore please ensure someone is at the delivery address to receive the goods on your scheduled delivery day; failed delivery will not be rescheduled and items will be disposed off by the Lalamove riders.

Kindly make provisions for slight delays due to the current covid situation with insufficient riders or the occasional bad weather when it rains kittens and puppies.

 

I need my items by a specific time. Can you please deliver by that time?

Our delivery timing is between 10am - 4pm (last call for on-demand riders at 3pm).

Should you require your items to be delivered at/by a certain timing, kindly select the self-collection timeslot option and send your own grab-express/lalamove rider to collect on your behalf. Please DM us on IG with your order number and rider details so that we can hand the correct items to them.

Alternatively, you can walk-in to purchase when the store opens (items subject to availability)

 

Can i send my own courier to pick up?

Sure! just select the self-pickup option, choose a timeslot and once a notification that your items are ready has been sent to you, feel free to send your rider our way - but do DM us on Instagram to give us a heads up!

 

Groupbuy/Pre-order in advance (more than 24hrs)

Sure! Please send us a DM on Instagram to find out more! Kindly also note that advance orders of more than 24hrs require a minimum order quantity; details can be found on stories highlights on our Instagram profile page under the CUSTOM ORDER

 

SOLD OUT!!! Send HALPPP!!!

sorry! it means we're sold out of that flavour/item for the day in-store too. Keep your IG notifications turned on; you'll get ping-ed if we do happen to restock for the day.

Alternatively, #FastestFingersFirst once our daily menu goes live in the evening (generally between 5pm-7pm)

 

How much is delivery? Do you deliver to my location?

Yes! Same-day islandwide delivery available! Delivery pricing ranges and is according to radius (km) provided by Lalamove. Order $120 and above for discounted shipping!

 

Ehhh.. My friend/family member is quarantined at some hotel.. Can you still deliver?

Sure! Just leave delivery instructions (room number & friend's name/contact number) and all is good! May the coweed-negative be with them!

 

"Some items in your cart don't ship to your location"

AHHH!!! - Relac one corner! Don't panic! BREATHEEE! Minimum order for delivery is only $10. Also, kindly omit postal code when keying in shipping address; house number/block & unit number will do. Please ensure that the address auto-fill is selected. Then sit tight for delivery!

 

For all other enquiries that have not been addressed, kindly drop us a DM on Instagram as we don't check our emails often enough (mostly only until we crawl into bed at the end of the day or when we wake up). Chances are that your emails will be missed out/only replied to, at night or in the wee hours of the morning when the world is sleeping, by which time, our replies may not be relevant anymore! LOL! stay safe & sane everybody! & may the Lord be with you.